Canada stands at a pivotal moment in its digital evolution. As underscored by a recent CBC Radio exploration of internet policy and trade, the current digital ecosystem often prioritizes commercial and regulatory players, rather than everyday users. To truly serve all Canadians, we must shift to an intentionally user‑centric internet; one that delivers equitable access, intuitive public services, meaningful privacy, and digital confidence.

Closing the Digital Divide: Beyond Access
While Infrastructure Canada reports 93 % national broadband availability at 50/10 Mbps, rural, Northern and Indigenous communities continue to face significant shortfalls. Just 62 % of rural households enjoy such speeds vs. 91 % of urban dwellers.   Additionally, cost remains a barrier, Canadians pay among the highest broadband prices in the OECD, exacerbated by data caps and limited competition.

Recent federal investments in the Universal Broadband Fund (C$3.2 B) and provincial connectivity strategies have shown gains: 2 million more Canadians connected by mid‑2024, with a 23 % increase in rural speed‑test results. Yet, hardware, affordability, and “last mile” digital inclusion remain hurdles. LEO satellites, advancements already underway with Telesat and others, offer cost-effective backhaul solutions for remote regions.

To be truly user‑focused, Canada must pair infrastructure rollout with subsidized hardware, low-cost data plans, and community Wi‑Fi in public spaces, mirroring what CAP once offered, and should reinvigorate .

Prioritizing Digital Literacy & Inclusion
Access means little if users lack confidence or fluency. Statistics Canada places 24 % of Canadians in “basic” or non‑user categories, with seniors especially vulnerable (62 % in 2018, down to 48 % by 2020). Further, Toronto-based research reveals that while 98 % of households are nominally connected, only precarious skill levels and siloed services keep Canada from being digitally inclusive.

We must emulate Ontario’s inclusive design principle: “When we design for the edges, we design for everyone”. Programs like CAP and modern iterations in schools, libraries, community centres, and First Nations-led deployments (e.g., First Mile initiatives) must be expanded to offer digital mentorship, lifelong e‑skills training, and device recycling initiatives with security support. 

Transforming Public Services with Co‑Design
The Government of Canada’s “Digital Ambition” (2024‑25) enshrines user‑centric, trusted, accessible services as its primary outcome. Yet progress relies on embedding authentic user input. Success stories from Code for Canada highlight the power of embedding designers and technologists into service teams, co‑creating solutions that resonate with citizen realities.  

Additionally, inclusive design guru Jutta Treviranus points out that systems built for users with disabilities naturally benefit all, promoting scenarios that anticipate diverse needs from launch.   Government adoption of accessible UX components, like Canada’s WET toolkit aligned with WCAG 2.0 AA, is commendable, but needs continuous testing by diverse users.

Preserving Openness and Trust
Canada’s 1993 Telecommunications Act prohibits ISPs from prioritizing or throttling traffic, anchoring net neutrality in law. Public support remains high, two‑thirds of internet users back open access. Upholding this principle ensures that small businesses, divisive news outlets, and marginalized voices aren’t silenced by commercial gatekeepers.

Meanwhile, Freedom House still rates Canada among the most open digital nations, though concerns persist about surveillance laws and rural cost differentials. Privacy trust can be further solidified through transparency mandates, public Wi‑Fi privacy guarantees, and clear data‑minimization standards where user data isn’t exploited post‑consent.

Cultivating a Better Digital Ecosystem
While Canada’s Connectivity Strategy unites government, civil society, and industry, meaningful alignment on digital policy remains uneven.   We need a human‑centred policy playbook: treat emerging tech (AI, broadband, fintech) as programmable infrastructure tied to inclusive economic goals. 

Local governments and Indigenous groups must be empowered as co‑designers, with funding and regulation responsive to community‑level priorities. Lessons from rural digital inclusion show collaborative successes when demand‑side (training, digital culture) and supply‑side (infrastructure, affordability) converge.

Canada’s digital future must be anchored in the user experience. That means:
• Universal access backed by public hardware, affordable plans, and modern connectivity technologies like LEO satellite
• Sustained digital literacy programs, especially for low‑income, elderly, newcomer, and Indigenous populations
• Public service design led by users and accessibility standards
• Firm protection of net neutrality and strengthened privacy regulations
• Bottom‑up: including Indigenous and local, participation in digital policy and infrastructure planning

This is not merely a public service agenda, it’s a growth imperative. By centering users, Canada can build a digital ecosystem that’s trustworthy, inclusive, and innovation-ready. That future depends on federal action, community engagement, and sustained investment, but the reward is a true digital renaissance that serves every Canadian.