Tag Archives: Healthcare

The Fine Line: Public Funding vs. Hospital Foundations in Canada

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Canada’s healthcare system is publicly funded, built on the principle that access to essential medical care should not depend on one’s ability to pay. Yet despite this ideal, hospitals across the country increasingly rely on charitable foundations to fill financial gaps; particularly when it comes to acquiring or upgrading capital equipment such as MRI machines, surgical suites, or even hospital beds. This raises an urgent question: where do we draw the line between what taxpayers should fund and what private donations should cover?

Historically, charitable giving and volunteerism have been strong elements of Canadian civic life. From Terry Fox Runs to hospital galas, Canadians have given generously of both time and money. Foundations like those supporting SickKids in Toronto or the Ottawa Hospital routinely raise millions for major equipment and infrastructure projects. This philanthropy has enabled many hospitals to expand their services, acquire cutting-edge technology, and improve patient care. However, relying on private donors to cover essential infrastructure can lead to inequities and accountability challenges.

Public funding should remain the primary source of capital investment for core hospital services. A hospital’s ability to deliver life-saving care should not depend on how wealthy its local community is or how effective its fundraising team happens to be. A well-off urban centre like Vancouver or Toronto may be able to raise tens of millions in months, while smaller or rural hospitals struggle to replace outdated X-ray machines. This creates a two-tiered system by the back door, one that undermines the universality and equity at the heart of Medicare.

Moreover, capital equipment is not a luxury; it is central to a hospital’s mission. When hospitals must wait on campaign goals or donor approvals to purchase a new CT scanner, patients pay the price through longer wait times and reduced diagnostic accuracy. Public infrastructure should be predictable, planned, and guided by population health needs—not marketable donor narratives or foundation marketing strategies.

Local philanthropic families who donate millions often have their names emblazoned across hospital wings or research centres, a modern version of constructing Victorian Follies or erecting statues in the town square. While some see this as genuine civic pride, and a way to give back, others question whether it’s philanthropy or vanity, blurring the line between public good and private legacy.

That said, there is still a legitimate and valuable role for hospital foundations. Philanthropy should enhance care, not substitute for the basics. Foundations can support research initiatives, pilot programs, staff development, and the “extras” that make hospitals more human; like family rooms, healing gardens, or neonatal cuddler programs. They can even accelerate the purchase of capital equipment, but only where government has committed base funding or provided a clear upgrade timeline.

Ultimately, drawing the line is about reinforcing accountability. Governments must be transparent about what the public system will fund and ensure consistent, equitable investment across the country. Hospital foundations should be free to inspire generosity, but not to carry the burden of maintaining essential care. Public healthcare must never become dependent on private generosity. That’s not a donation, it’s a symptom of underfunding.

Sources
• Canadian Institute for Health Information (CIHI). “National Health Expenditure Trends, 2023.” https://www.cihi.ca/en/national-health-expenditure-trends
• Globe and Mail. “Canada’s hospitals increasingly rely on fundraising to cover capital costs.” https://www.theglobeandmail.com/canada/article-hospitals-capital-equipment-fundraising/
• CanadaHelps. “The Giving Report 2024.” https://www.canadahelps.org/en/the-giving-report/

The Hidden Cost of Closing Local Public Health Units

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Update
The board of Southeast Public Health (SEPH) has passed a motion asking its CEO to reconsider a plan to shutter eight rural offices and explain what led to that decision. The call comes as officials across eastern Ontario speak out against the proposed closures, which were due to take effect in March. SEPH announced last week that it planned to terminated leases in Almonte, Gananoque, Kemptville, Napanee, Perth, Picton and Trenton. An eighth office in Cloyne which SEPH owns would be sold.

When you’ve lived long enough in a rural place, you develop a sense for which institutions actually bind a community together. Some of them are obvious; the hockey arena, the library, the one café where you run into half the town before nine in the morning. Others do their work quietly. Public health units fall into that latter category. They never announce their importance; they simply keep a community ticking along.

That’s why the proposed closure of the Kemptville public health unit has struck such a deep chord in eastern Ontario. To anyone outside the region, it probably looks like a simple administrative shuffle: move the services to Ottawa or Kingston and carry on. But those who live here know that distance has a way of turning a small inconvenience into a real barrier. Rural health research is clear on that point. Canadian Institute for Health Information (CIHI) notes that rural residents face travel burdens six times higher than people in cities, and that even modest distance cuts down uptake of preventive care. It’s not theory. It’s Thursday morning in North Grenville.

A public health visit is rarely glamorous. Nobody posts a celebratory photo after getting their drinking-water sample tested or updating their child’s vaccination record, but these are the tasks that keep a place running, in the same way tightening a hinge keeps a door from falling off. When the unit is close, as the Kemptville unit is, tucked neatly beside the hospital, parents can stop in between shifts, seniors can get help without arranging a ride, and newcomers can manage the long list of small bureaucratic necessities required to make a life in a new place. When that office moves forty, sixty or maybe eighty kilometres down the road, the entire calculation changes.

People take a full day off work. Children miss school. A family without a reliable car postpones the visit until “next month.” And a problem that could have been handled locally becomes an emergency that costs everyone more: the household, the employer, and the healthcare system itself. That is the part governments always seem to forget: the cost of a rural resident sitting in a car for two hours is not measured in fuel receipts alone. It’s measured in missed wages, lost productivity, and the slow erosion of trust in the very systems meant to safeguard public health.

There is also the quieter economic impact. Studies of rural healthcare closures show a pattern: when services disappear, the ripple effects spread. Local hiring dries up. Families choose to settle elsewhere. Seniors relocate to be closer to care. The community loses a little more gravity, a little more anchoring. Rural towns rarely collapse in dramatic fashion; they thin out one service at a time.

All of this feels especially unnecessary in a place like North Grenville. The region is one of the fastest-growing in eastern Ontario. School enrolment is up. Housing construction is steady. The local hospital is expanding, not shrinking. The public health unit is not some neglected outpost; it’s a well-used, well-located service connected directly to the community’s primary health campus. Closing it now is the policy equivalent of removing the front steps during a house renovation: technically possible, but it makes entering the home far harder for everyone.

Public health is fundamentally about prevention, and prevention only works when it’s woven into daily life. When it’s close, familiar, and easy to reach. Kemptville has all of those conditions already. The proposal to centralize services somewhere down Highway 416 or the 401 misunderstands the landscape entirely. Rural communities don’t need systems pulled farther away. They need them held closer, strengthened, and modernized in place.

The truth is simple: local public health units are part of rural infrastructure. Not decorative. Not optional. They are as important as roads, schools, and clean water. You invest in them because they prevent larger problems; social, economic, and medical from taking root.

And in a growing rural township like North Grenville, the smart money isn’t on withdrawal. It’s on staying put.

Why Canada Needs Scandinavian-Style Healthcare

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Canada stands at a crossroads. After decades of underfunding, patchwork reforms, and increasing pressure on provincial systems, it has become clear that tinkering around the edges will not save our healthcare. The discussion is no longer about marginal policy adjustments. It is about fundamental structure, equity, and national priorities.

The emergence of more private clinics across the provinces signals a shift that should alarm anyone who believes healthcare is a public good rather than a marketplace. These clinics, often operating in legal grey areas, effectively allow those with means to bypass wait times. Whenever that happens, the wealthy exit the shared system and the political incentive to invest in the public infrastructure weakens. The logic is simple. When elites can buy their way into faster care, they stop fighting for the kind of universal system that benefits everyone.

If Canada wants the best possible healthcare, the solution is not more private clinics. It is adopting the guiding principles of the Scandinavian model. Denmark, Norway, Sweden, Finland, and Iceland have built systems where high-quality care is universal, publicly funded, and delivered within a single unified framework. These countries consistently outperform Canada in access, outcomes, preventative care, and equity. Their success is not accidental. It comes from three structural principles that Canada must embrace if it wants to lead the world rather than trail behind it:

  1. A single-tier system with no private escape hatch. Everyone, including the wealthy, participates in the same system, which creates constant political pressure to maintain high quality. You get better healthcare when everyone — especially the most influential — depends on the same hospitals and clinics.
  2. High and stable public investment. Scandinavian countries fund healthcare at levels that match the real needs of their populations. Healthcare workers, equipment, and facilities are not considered costs to minimize but critical infrastructure, as essential as clean water or transportation.
  3. Integrated national planning. Instead of fragmented provincial systems, Scandinavian countries operate with cohesive national strategies. Canada’s provincial patchwork creates duplication, competition for resources, and wildly inconsistent service quality. A national framework would produce unified standards, better resource allocation, and greater accountability.

Canada can choose this path. It can reaffirm that healthcare is a public good, not a commodity. But doing so requires political courage and a public willingness to reject the slow creep of privatization. Allowing a private system to grow alongside the public system is not harmless. It undermines the very foundation of universal care.

If Canada truly wants world-class healthcare, the answer is not creating more private lanes. It is building a system where private lanes are unnecessary because the public system is so strong, so well-funded, and so well-managed that everyone is treated with the same quality and dignity. The Scandinavian model proves that this is both possible and sustainable.

To protect universal healthcare, Canada must follow those lessons. We need a single, high-functioning system that everyone pays into and everyone relies on. Only then will the political will align with the real needs of Canadians. Only then can we build the best healthcare system in the world.

Sources and Studies

  • Canadian Institute for Health Information. “Health Spending in Canada.”
  • OECD Health Statistics. “Health at a Glance” reports.
  • World Health Organization. “Universal Health Coverage: Evidence from Nordic Countries.”
  • European Observatory on Health Systems and Policies. “Nordic Health System Profiles.”
  • Commonwealth Fund. “International Health Policy Survey” annual comparative studies.
  • Government of Canada. “Canada Health Act Annual Report.”
  • University of Toronto Institute of Health Policy. “Public vs Private Delivery: Impacts on Wait Times and Equity.”
  • Fraser Institute critique reports on privatization proposals, for contrast and analysis.
  • Norwegian Ministry of Health. “Organisation of the Norwegian Health Services.”
  • Swedish National Board of Health and Welfare. “Equity and Quality in the Swedish Health System.”
  • Danish Ministry of Health. “Health System Performance and Financing.”

Parking Fees in Eastern Ontario Hospitals Are a Hidden Tax on Patients

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Eastern Ontario has always prided itself on community and care. From the small-town generosity of Kemptville and Almonte to the bustling networks of support in Ottawa, people here know what it means to stand by one another in times of crisis. Yet a troubling trend is quietly eroding that sense of fairness: hospital parking fees.

In the past year, residents across our region have seen new charges introduced at hospitals once known for their accessibility. Kemptville District Hospitalbrought in a “Scan to Pay” system in July 2024, charging a flat $6 per day. This month, Almonte General Hospital, long a point of pride for offering free parking, is rolling out a gated system at $5 per day. In Ottawa, families face even steeper costs: the Children’s Hospital of Eastern Ontario charges up to $15.60 per day, while Montfort Hospital’s daily rates range from $15 to $19, depending on in-and-out access.

For anyone who has supported a loved one through serious illness, these numbers tell a painful story. A cancer patient attending daily treatments in Ottawa could easily spend hundreds of dollars a month just to park. Families visiting sick children at CHEO or aging parents at Montfort are forced into impossible choices: pay the fee, or cut back elsewhere on essentials like groceries, fuel, or rent.

Defenders of these charges argue they are needed to cover parking lot maintenance or to discourage casual use of hospital spaces. But such reasoning sidesteps the ethical reality. The cost of public infrastructure should be borne by the public collectively, through fair taxation—not downloaded onto patients and families at their most vulnerable. To frame fees as a deterrent is worse: it implies that comforting a dying parent or spending time with a hospitalized child is somehow frivolous.

These fees are also inherently regressive. A single parent in Almonte living on Ontario Works pays the same $5 daily rate as a professional with six-figure earnings. But for the former, it may mean skipping meals or delaying bill payments. That is not just inconvenient, it is structurally unjust.

Eastern Ontario families know that healing rarely happens in isolation. Hospital visits often involve not just the patient but an entire network of care: parents, children, siblings, and friends. Parking fees act as barriers to this essential support system. They isolate patients, deepen stress, and send the message that community presence is only for those who can afford it.

Across the region, people are noticing. In Almonte, the introduction of paid parking has sparked conversations about fairness. In Kemptville, residents question why a community-driven hospital is now charging a flat rate for access. In Ottawa, families with children in long-term care quietly count the mounting costs. This is not just an inconvenience, it is a creeping inequity that undermines the very ethos of universal health care.

Eastern Ontario should lead by example. Scotland and Wales have already abolished hospital parking fees, recognizing them as barriers inconsistent with the values of public health care. We can do the same here. Local hospital boards and provincial leaders should treat these charges not as a revenue stream, but as a moral question: do we want to tax people for being sick and for supporting those they love?

Hospital parking fees in Eastern Ontario are not minor nuisances. They are hidden taxes that punish patients and families precisely when compassion should be our guiding principle. If we truly believe in fairness and universality, these fees must go.

Sources
• Kemptville District Hospital. “KDH Announces a New Barrier-Free Parking System.” July 2024.
• Mississippi Mills. “Almonte General Hospital to Implement Paid Parking.” August 2025.
• CHEO. “Parking Information.” April 2025.
• Montfort Hospital. Parking Information. 2025.
• Canadian Medical Association. “Parking Fees at Health Care Facilities.” CMA Policy, 2016.
• Canadian Centre for Policy Alternatives. “User Fees: A Threat to Public Services and Equity.” CCPA Report, 2014.

Publicly Funded, Religiously Filtered Health Care? It’s Time Ontario Let Go

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Imagine a sexual assault survivor rushing to the nearest emergency department, only to learn the hospital refuses to provide emergency contraception on religious grounds. Instead of treatment, she’s given a referral or sent elsewhere. Every passing hour erodes the medicine’s effectiveness. That’s not theoretical. That’s happening in Ontario today, at taxpayer-funded Catholic hospitals.

Ontarians pay taxes to fund health care. When the province funds a hospital, that hospital should deliver the “standard of care”, not a version filtered through religious doctrine. Yet, Catholic hospitals, because of conscience protections enshrined by the Charter and history, often refuse to provide emergency contraception or abortion directly. They may offer referrals, but not timely, on-site treatment.

Let’s be clear: no individual clinician’s conscience should be dismissed. Personal conscience protections are vital, and should remain, but institutions are not persons. Catholic hospitals choose to operate within the public health system, serving a broad and diverse population. When they choose public funding, they must also choose to meet public expectations: evidence-based, timely care.

A survivor’s access to medical care must not hinge on the hospital’s religious affiliation. Ontario’s policy is explicit: survivors deserve immediate access to emergency contraception and trauma-informed care. Yet religious exemptions turn policy into patchwork, a postcode lottery in survival care.

This isn’t about dismantling Catholic health care providers. It’s about accountability. The province can maintain agreements with religious institutions, but with conditions. Hospital funding contracts must mandate on-site delivery of all provincially endorsed, time-sensitive reproductive health services. If a facility cannot reconcile that with its religious identity, it should opt out of the public system and operate privately.

Ontario must uphold the principle that public funding buys uniform, high-quality, evidence-based health care for every resident. No one’s care should be delayed or denied because of a logo on a door. Ontarians, especially survivors of trauma, deserve more than patchwork conformity. They deserve consistency, dignity, and timely treatment.

It’s time to close the conscience loophole.

Patients Are Not Property: Time to Rethink How We Regulate the Sale and Retention of Primary Care Rosters

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In the midst of Canada’s growing primary care crisis, it’s time we take a hard look at how patient rosters are handled, or mishandled, when physicians transition or leave their practices. Across the country, millions of Canadians are without a family doctor. Against this backdrop, we can no longer tolerate a system in which doctors purchase entire rosters of patients only to turn around and drop half of them, not based on clinical need, but lifestyle preference.

This is not a matter of gender. It is a matter of professional accountability and ethical stewardship. Patients are not chattel. They are people, often elderly, immunocompromised, managing multiple chronic conditions, who place their trust in a system that is supposed to protect their continuity of care. When a physician acquires a patient list, they are not buying a gym membership or a book of business. They are assuming responsibility for the long-term health of hundreds, sometimes thousands, of human beings.

Let’s be clear: physicians have every right to structure their practice in a way that supports their well-being. Burnout is real, and work-life balance matters, but that personal balance cannot come at the expense of vulnerable patients being systematically cast adrift.

Professional colleges, including the College of Physicians and Surgeons of Ontario (CPSO), do provide formal mechanisms for a doctor to reduce their patient list. These guidelines exist to allow flexibility, but they were never meant to be a loophole for roster triage based on convenience. If the intention was always to serve only a part-time practice, why was the entire roster purchased? Why was the community not informed in advance? And why are regulatory bodies permitting what amounts to a public harm, wrapped in private contractual terms?

These are not just hypothetical concerns. The abandonment of patients, especially those without alternatives, has ripple effects throughout the entire healthcare system. Walk-in clinics become overwhelmed. Emergency rooms fill with non-emergency cases. Preventable conditions go unmanaged until they become acute, and meanwhile, the public’s trust in the integrity of primary care continues to erode.

If physicians wish to buy a practice, that is a valid path to establishing their career; but there must be clear, enforceable rules to ensure that patient care is not commodified in the process. A few policy options worth considering:

  • Conditional licensing of roster transfers: Require binding disclosure of the incoming physician’s intended working hours and patient capacity before the sale is finalized, with oversight by a neutral third party such as the local health authority.
  • Mandatory transition plans: If a physician intends to offload more than 10% of a newly acquired roster, they should be required to demonstrate how those patients will be supported in finding alternate care – not simply left to fend for themselves – meaning that there is actually an alternative primary caregiver available who is willing and able to add them to their existing roster.
  • Public-interest reviews of large roster changes: Just as utility companies can’t hike rates without justification, physicians shouldn’t be able to restructure public-facing services without transparent public reasoning.

Ultimately, the issue is not about lifestyle choices. It’s about stewardship. Every doctor, upon licensing, accepts a social contract with the people they serve. That contract includes not just the right to treat patients, but the responsibility to do so with equity, consistency, and integrity.

We wouldn’t accept it if a public school principal took over a school and expelled half the students because they only wanted to work mornings. We shouldn’t accept it in primary care either.

A Municipal Remedy: Why North Grenville Should Open Its Own Healthcare Centre

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In North Grenville, the demand for primary healthcare has long outpaced the available supply. While the Rideau Crossing Family Health Clinic has served the community admirably, it seems to have reached its physical and staffing capacity. With a growing population, and increasing concerns over access to primary care, it’s time for the Township of North Grenville to consider a bold, but practical move: establish its own municipally-operated healthcare clinic.

This is not an untested idea. Across Canada, municipalities are taking healthcare into their own hands – literally. In Colwood, British Columbia, the city made headlines in 2023 when it became the first in the country to hire family physicians directly as municipal employees. Offering job stability, pensions, and administrative support, Colwood removed many of the barriers that deter physicians from entering or staying in primary care practice. It wasn’t about competing with existing private clinics, it was about ensuring no resident went without a family doctor.

Orillia, Ontario, is exploring a similar strategy. Recognizing that nearly 25% of the region lacks access to a primary care provider, city councillors there are considering opening a municipal clinic and hiring physicians as city staff. Their aim is to enhance, not undermine, the local healthcare network by filling a gap that traditional models are no longer meeting.

In Manitoba, rural communities like Killarney-Turtle Mountain are actively recruiting international physicians and managing their relocation as part of a municipally driven recruitment strategy. These towns have realized that waiting for provincial solutions is no longer viable. Meanwhile, in Huntsville, Ontario, a physician incentive program funded by the town is already yielding results, with new doctors signing on to help address longstanding shortages.

North Grenville has a chance to follow this growing municipal trend. Simply encouraging more physicians to join the private sector won’t be enough, there’s nowhere for them to go within the Township. A municipally-operated clinic, built with a collaborative mindset, and not as competition, can complement existing services while expanding capacity.

Such a clinic could offer a modern team-based care model that includes nurse practitioners, physician assistants, social workers, and administrative staff, all working under the umbrella of the municipality. With support from provincial and federal programs such as Ontario’s primary care transformation funds or the federal Foreign Credential Recognition Program, North Grenville could create a sustainable and forward-looking solution tailored to its own needs.

How to Move Forward: A Practical Path for the Township
To begin, North Grenville’s municipal council could establish a Healthcare Services Task Force to study local demand, identify gaps in coverage, and recommend a viable service delivery model. This task force should include community health experts, residents, and local politicians.

Next, the Township should apply for funding through Ontario Health’s community-based primary care programs, and the federal government’s health human resources strategy. Partnering with the local hospital, regional health teams, and post-secondary institutions could support the recruitment of new healthcare professionals, including recent graduates and internationally trained physicians.

Land acquisition or repurposing of an existing municipal facility could provide a location, with design input ensuring accessibility, environmental sustainability, and integrated team care. North Grenville does have the amazing resource of the Kemptville Campus, with one of its strategic pillars being “Health and Wellness”. The Township could also offer incentives such as relocation grants, housing support, and flexible hours to make municipal employment attractive to prospective staff.

Finally, a clear communications strategy should be launched to explain that the goal is not to replace or compete with existing providers, but to enhance and expand healthcare access in underserved areas and improve outcomes for all residents.

It’s time to stop waiting and start acting. Our citizens deserve timely, reliable healthcare. Let’s build it, right here at home.

Sources
• https://tnc.news/2024/12/26/b-c-city-hiring-family-doctors-as-municipal-government-workers
• https://barrie.ctvnews.ca/orillia-could-hire-family-doctors-to-create-municipal-clinic-1.7173907
• https://www.winnipegfreepress.com/breakingnews/2024/04/19/diagnosis-critical-desperate-manitoba-municipalities-recruiting-doctors-on-their-own
• https://barrie.ctvnews.ca/incentive-program-attracts-new-physicians-to-huntsville-to-address-shortage-in-primary-care-1.7093138
• https://www.canada.ca/en/employment-social-development/news/2025/03/the-government-of-canada-is-investing-up-to-143-million-to-help-address-labour-shortages-in-the-health-sector.html

A Welcome with Questions: What Dr. Kaur’s Arrival Reveals About North Grenville’s Physician Incentive Strategy

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Ontario is facing a growing shortage of primary care physicians, leaving millions of residents without regular access to a family doctor. This crisis is particularly acute in rural and small-town communities, where aging populations and physician retirements have widened care gaps. In response, municipalities across the province are adopting innovative strategies to attract, recruit, and retain doctors. These include financial incentive programs, housing and relocation support, flexible practice models, and community integration initiatives aimed at making smaller communities more appealing.

So, the arrival of a new physician in a small Ontario town is typically a cause for celebration. Access to primary care is under increasing pressure across the province, and communities like North Grenville work diligently to recruit and retain family physicians. Thus, when Mayor Nancy Peckford announced the addition of Dr. Pawandeep Kaur to the Rideau Crossing Family Health Centre in Kemptville, it was a moment of optimism.

However, a closer examination of the circumstances surrounding Dr. Kaur’s recruitment reveals complexities that warrant further scrutiny, particularly concerning the application and effectiveness of North Grenville’s Family Physician Incentive Program.

Dr. Lavitt’s Brief Tenure
Dr. Samantha Lavitt joined the Rideau Crossing Family Health Centre in June 2024 as part of the municipality’s North Grenville Primary Care Incentive Program. Her arrival was heralded as a significant step forward in enhancing primary care access for the community. However, less than a year into her tenure, Dr. Lavitt announced her departure, effective June 1, 2025. The reasons for her short stay have not been publicly disclosed, but her brief tenure raises questions about the program’s ability to retain physicians in the community. 

A Seamless Transition – But Not an Expansion
To ensure continuity of care, Dr. Kaur will begin transitioning into Dr. Lavitt’s practice starting April 16, 2025, with a full handover by June 1. This overlap aligns with the College of Physicians and Surgeons of Ontario (CPSO) guidelines, which mandate that physicians provide appropriate arrangements for patient care continuity upon leaving a practice.

While this transition is commendable from a patient care perspective, it is important to note that Dr. Kaur is not an addition to North Grenville’s physician roster, but a replacement. The total number of family physicians in the community remains unchanged.

The Optics of Growth
Mayor Peckford’s announcement welcomed Dr. Kaur as “another new family doctor,” a phrase that suggests an increase in the local healthcare workforce. However, this characterization is misleading, as Dr. Kaur is filling the vacancy left by Dr. Lavitt. The use of the term “new” in this context may create a perception of growth where there is none.

Furthermore, Dr. Kaur’s recruitment is again tied to the township’s Family Physician Incentive Program. This raises questions about the program’s application. Designed to attract new physicians to underserved areas, the program appears, in this instance, to be used to maintain existing capacity rather than expand it. 

A Stepping Stone, or a Sustainable Solution?
The brief tenure of Dr. Lavitt and the subsequent recruitment of Dr. Kaur under the same incentive program highlight potential vulnerabilities in the program’s design. If physicians view the program as a short-term opportunity or a stepping stone to other positions, the community may face ongoing challenges in maintaining stable, long-term primary care services. Perhaps the program’s retention strategies may need reevaluation to ensure sustainable healthcare delivery in North Grenville? 

Moving Forward with Transparency
While Dr. Kaur’s arrival ensures that existing patients continue to receive care, the situation underscores the need for transparency in how recruitment programs are utilized. It is essential to assess whether these programs are achieving their intended goals of expanding healthcare access, and to consider adjustments that enhance their effectiveness in both attracting and retaining physicians.

As North Grenville continues to navigate the complexities of healthcare provision, clear communication and strategic planning will be key to ensuring that the community’s needs are met not just today, but in the years to come.

Sources
• Rideau Crossing Family Health Centre. “Practice Update.” rideaucrossingfhc.ca
• My Kemptville Now. “North Grenville welcomes newest physician.” mykemptvillenow.com
• North Grenville. “North Grenville Enhances Primary Care Access with Arrival of Dr. Lavitt.” northgrenville.ca
• College of Physicians and Surgeons of Ontario. “Physician Information.” register.cpso.on.ca

The Language of Care: Why Ontario Needs a Client-Centred Health Model

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In Ontario, a quiet revolution in healthcare could begin with something as deceptively simple as a change in language. What if, instead of referring to the people they treat as patients, healthcare practitioners embraced the idea that they are working with clients? This shift in terminology is more than cosmetic; it signals a fundamental rethinking of how care is delivered and how relationships between practitioners and the people they serve are structured. Replacing patient with client disrupts the ingrained hierarchy of medicine, and opens the door to a model of care that is more collaborative, respectful, and, ultimately, more effective.

The word patient carries with it centuries of baggage. Rooted in a paternalistic tradition, it positions the healthcare professional as the authority and the person receiving care as a passive recipient. This model might be efficient in a short hospital stay or an emergency room visit, but it often falls short in the real world of chronic illness, mental health, elder care, and preventive services. In these domains, success relies less on technical intervention and more on sustained relationships, shared goals, and mutual trust. Reframing the care recipient as a client changes the dynamic entirely. A client has agency. A client has choices. A client is someone with whom you work, not someone you work on.

This idea is hardly radical in other professions. Lawyers, accountants, architects, and business consultants, all highly educated, tightly regulated professionals serve clients, not patients. These roles are steeped in trust and responsibility, yet they operate from a baseline assumption that the client is an informed actor. Professionals in these fields provide guidance, analysis, and expertise, but they do not presume to make personal decisions on behalf of the people they serve. If such a standard is good enough for legal or financial matters, why should health, arguably the most personal domain of all, be treated differently?

Adopting a client-centred lens has profound implications for healthcare delivery. It reshapes informed consent from a bureaucratic formality into a genuine process of dialogue and understanding. It places a premium on listening, cultural humility, and the social determinants of health. It encourages practitioners to see people not just as carriers of disease or disorder, but as whole individuals navigating complex lives. In Ontario’s increasingly diverse and pluralistic population, this shift is especially urgent. Language, history, trauma, race, and gender identity all influence how people experience healthcare. Treating them as clients creates space for those realities to be acknowledged and respected.

More importantly, research consistently shows that when people are treated as partners in their care, outcomes improve. Chronic disease management, medication adherence, mental health recovery, all benefit from a model in which individuals are active participants rather than passive recipients. Community Health Centres, Nurse Practitioner-Led Clinics, and Indigenous-led health organizations have long embraced this ethos, often with outstanding results. These models recognize that healthcare is not merely about procedures and prescriptions; it’s about relationships and empowerment.

To make this shift from patient to client more than a philosophical exercise, Ontario’s healthcare system must engage in a formal change management process that embeds this transformation into everyday practice. Change at this scale requires more than individual will, it demands structural alignment, leadership buy-in, and sustained cultural development. Medical and nursing schools must be at the forefront, redesigning curricula to emphasize collaborative care, cultural safety, and relational ethics from day one. Teaching hospitals and clinical settings must model this new language and ethos consistently, ensuring that learners observe and internalize client-centred care as the norm, not the exception. Professional colleges, health authorities, and policy-makers need to articulate a unified vision and provide concrete supports; from updated documentation protocols to ongoing professional development. Without a deliberate, system-wide strategy to guide this cultural transition, the risk is that well-meaning practitioners will continue operating in structures that reinforce the very hierarchy we seek to move beyond. True transformation will require education, reinforcement, and accountability across the health system.

Of course, this shift will not be easy. Medical training in Ontario still often reinforces an expert-knows-best mentality. Fee-for-service billing structures reward speed over depth, and systemic pressures, from staffing shortages to rigid bureaucracies, can make relational care feel like a luxury rather than a standard. Some professionals resist the term client, worrying it sounds too commercial or transactional. But in truth, it’s a term of respect. It conveys that the individual has power, and that the practitioner has a duty to serve, not command.

If Ontario is serious about building a more equitable, sustainable, and humane healthcare system, it must begin by reimagining the core relationship between practitioner and person. Words matter. They shape expectations, behaviours, and culture. Shifting from patients to clients could be the first step toward a system that doesn’t just deliver care, but shares it.

Ontario’s Healthcare Evolution: From Health Links to Ontario Health Teams

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Over the past decade, Ontario’s healthcare system has undergone a quiet, but profound transformation, one that started with a promising pilot, and has grown into a full-scale shift in how care is coordinated and delivered. For those of us watching the system evolve, it’s been a journey from Health Links to Ontario Health Teams (OHTs), with important lessons, growing pains, and renewed hope for more client-centered care.

Back in 2012, the province launched Health Links, a program designed to tackle one of our most pressing challenges: the care of patients with complex, multiple health conditions. These individuals, often seniors, frequently moved between hospitals, doctors’ offices, and community services, repeating their stories at every turn. Health Links aimed to change that by bringing local healthcare providers together to create a single, coordinated care plan for each patient. As part of this program, I co-chaired a Champlain Local Health Integration Network (LHIN) client committee for the region from Arnprior – Ottawa West & South – North Grenville, and we produced a number of strategic presentations, and patient-focused papers that were used to help transform healthcare delivery.  

The Health Links mandate was clear; improve the quality of care, reduce unnecessary hospital use, and make the system more efficient. It worked, at least in part. Coordinated Care Plans (CCPs) helped reduce emergency room visits and made transitions between care settings smoother. Patients reported feeling more supported, and providers began to see the value of collaboration, but as the program grew, so did its limitations. Implementation varied across regions, digital systems didn’t always connect, and Health Links lacked the scale or structure to truly transform the system.

The lessons from Health Links laid the foundation for something bigger. In 2019, Ontario began rolling out Ontario Health Teams, a bold reimagining of how care is delivered. OHTs bring together hospitals, family doctors, long-term care homes, mental health agencies, and other providers under one umbrella. They share budgets, goals, and responsibility for the health of their local populations, and they aim to do what Health Links started, only broader and more sustainably.

As of April 2025, there are 58 OHTs operating across Ontario, each tailored to the needs of its community. Their vision is simple, but ambitious; to offer fully integrated care, where patients don’t fall through the cracks, don’t have to chase paperwork, and don’t have to navigate a fragmented system alone.

Where does Home and Community Care Support Services (HCCSS) fit into all this? As the LHINs were dismantled, their care coordination functions transitioned to HCCSS, which continues to support patients, especially seniors, at home or after hospital discharge. For many, the face of home care hasn’t changed much, and that’s a good thing, as continuity matters.

For Ontarians, especially older adults or those caring for aging loved ones, these changes hold real promise. If your parent is discharged from hospital with a coordinated plan, supported by a team that talks to each other, that’s the system working. If you no longer have to explain your health history to five different providers, that’s integration in action.

Of course, not every region is there yet. Some OHTs are more advanced, some systems still don’t share data well, and some patients are still lost in the shuffle, but the trajectory is promising, and the intent is clear; a more connected, compassionate healthcare experience for everyone.

Ontario has moved from a patchwork of pilot projects, such as the one I was involved with, to a province-wide commitment to collaboration. As we look ahead, the hope is that we not only build on these reforms,but also hold the system accountable to the values that started it all; access, dignity, and care that truly wraps around the patient.