Patients Are Not Property: Time to Rethink How We Regulate the Sale and Retention of Primary Care Rosters

In the midst of Canada’s growing primary care crisis, it’s time we take a hard look at how patient rosters are handled, or mishandled, when physicians transition or leave their practices. Across the country, millions of Canadians are without a family doctor. Against this backdrop, we can no longer tolerate a system in which doctors purchase entire rosters of patients only to turn around and drop half of them, not based on clinical need, but lifestyle preference.

This is not a matter of gender. It is a matter of professional accountability and ethical stewardship. Patients are not chattel. They are people, often elderly, immunocompromised, managing multiple chronic conditions, who place their trust in a system that is supposed to protect their continuity of care. When a physician acquires a patient list, they are not buying a gym membership or a book of business. They are assuming responsibility for the long-term health of hundreds, sometimes thousands, of human beings.

Let’s be clear: physicians have every right to structure their practice in a way that supports their well-being. Burnout is real, and work-life balance matters, but that personal balance cannot come at the expense of vulnerable patients being systematically cast adrift.

Professional colleges, including the College of Physicians and Surgeons of Ontario (CPSO), do provide formal mechanisms for a doctor to reduce their patient list. These guidelines exist to allow flexibility, but they were never meant to be a loophole for roster triage based on convenience. If the intention was always to serve only a part-time practice, why was the entire roster purchased? Why was the community not informed in advance? And why are regulatory bodies permitting what amounts to a public harm, wrapped in private contractual terms?

These are not just hypothetical concerns. The abandonment of patients, especially those without alternatives, has ripple effects throughout the entire healthcare system. Walk-in clinics become overwhelmed. Emergency rooms fill with non-emergency cases. Preventable conditions go unmanaged until they become acute, and meanwhile, the public’s trust in the integrity of primary care continues to erode.

If physicians wish to buy a practice, that is a valid path to establishing their career; but there must be clear, enforceable rules to ensure that patient care is not commodified in the process. A few policy options worth considering:

  • Conditional licensing of roster transfers: Require binding disclosure of the incoming physician’s intended working hours and patient capacity before the sale is finalized, with oversight by a neutral third party such as the local health authority.
  • Mandatory transition plans: If a physician intends to offload more than 10% of a newly acquired roster, they should be required to demonstrate how those patients will be supported in finding alternate care – not simply left to fend for themselves – meaning that there is actually an alternative primary caregiver available who is willing and able to add them to their existing roster.
  • Public-interest reviews of large roster changes: Just as utility companies can’t hike rates without justification, physicians shouldn’t be able to restructure public-facing services without transparent public reasoning.

Ultimately, the issue is not about lifestyle choices. It’s about stewardship. Every doctor, upon licensing, accepts a social contract with the people they serve. That contract includes not just the right to treat patients, but the responsibility to do so with equity, consistency, and integrity.

We wouldn’t accept it if a public school principal took over a school and expelled half the students because they only wanted to work mornings. We shouldn’t accept it in primary care either.

Assigning Ontarians a Primary Healthcare Provider is a Win-Win

When writing my blog posts, I don’t normally take on a single person’s point of view, rather I do my research, and integrate it with my own thoughts, laying out a structured argument. In this case, I however I find myself significantly aligned with an experienced, medical academic, and politician. 

Dr. Jane Philpott, Dean of Medicine at Queen’s University, and a former federal Minister of Health, has been an advocate for innovative solutions to improve healthcare accessibility and continuity. Her thinking aligns well with the concept of automatically assigning primary care providers, as she has highlighted the urgent need for systemic reforms to address Canada’s primary care shortages and patient access issues. Just as the system automatically assigns schools for our kids when we move, or as they age, we need to assign a primary care provider to each family member. Dr. Philpott has emphasized the critical role of primary care in managing population health and preventing unnecessary use of emergency services, noting that consistent access to primary healthcare can significantly reduce healthcare costs and improve outcomes across communities.

Philpott has been vocal about the necessity of rethinking how healthcare services are delivered and organized, especially given the increasing number of Ontarians without a primary care physician. She has stressed that to meet rising demands, Canada needs to adopt more accessible, team-based approaches and integrate technology more effectively to bridge gaps in care. An automatic assignment system could serve as an important structural change to support the patient-centred and accessible healthcare system she envisions. For instance, automatic assignment, combined with integrated electronic health records, could streamline access to primary care by matching patients with physicians who can access their medical histories immediately.

Philpott’s support for interprofessional healthcare teams also enhances the feasibility of an automatic assignment model. She has argued that Ontario should move away from the traditional, individual-doctor model towards team-based care where primary physicians work in collaboration with nurse practitioners, physician assistants, and mental health professionals. Such teams could accommodate the additional patient load an assignment system might create, ensuring new residents receive timely and comprehensive care.

Dr. Philpott’s insights underscore that for Ontario to effectively manage an automatic assignment system, the government would need to address physician shortages and create incentives for healthcare professionals to practice in underserved areas. This, paired with increased support for virtual healthcare, could mitigate the challenges posed by Ontario’s geographic diversity and high urban-rural patient disparity. Embracing such reforms, as Philpott suggests, would reflect a proactive step toward equitable healthcare access in Ontario and a sustainable solution to the primary care crisis.

Sources:
CBC News, (2023). “Canada’s Family Doctor Shortage: How Did We Get Here?”
Queen’s University, (2022). “Rethinking Primary Care: Team-Based Solutions for Canada’s Health System,” Philpott, Jane.
CMAJ, (2022). “The Role of Primary Care in Canada’s Health System,” Thorpe, Kevin.